Personalised /monogrammed / gowns that clients order featuring an embroidered design are unable to be exchanged or credited.
Any brand new Bown of London product can be returned for a full refund or exchange within 30 days no quibble return no questions asked.
All Bown of London products are guaranteed against quality defects for 365 days from date of purchase no quibble no questions asked.
We offer returns for all of our customers please e mail firstname.lastname@example.org to begin the returns process.
For all international orders delivered, you as the customer are responsible for the return shipping.
Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately.